Frequently Asked Questions

We care about your spending habits. We intend on making you financially
free and we intend to be the best. It’s all love from Osb.ng ❤️

01. What is Osb.ng?

Osb.ng is a Digitalized Ajo System offering banking solutions to financially excluded businesses in hard-to-penetrate commercial clusters in rural-urban areas in Nigeria, with the help of a dedicated accountability manager the whole process is easy-peasy. You have full control. You can choose to save small or huge amounts (you have a billion you want to lock away - we got you) for a small period of time or you can play the long game.

02. How long can I save to get loan?

If you save with us for a minimum of 3 months.

03. How do I change my password?

Contact our customer care to assist with this request.

04. How do I access my account?

You can access your account by using Osb.ng.

05. What is my system I.D?

Your system I.D is your Osb account number.

06. Do I need BVN and other documents to open an account?

No
We have got you covered.

07. Is there any hidden charges?

No
You will only be charged based on the price band you select upon account opening.

08. Can the price band be changed?

Yes it can
You can change it through the assistance of your agent or call our help centre.

09. I tried logging into my account and I am getting "Account does not exist" Why?

Please contact our customer care to assist.

10. Can I have access to my money?

Yes you can
Anytime
To do this you can explore using our ussd or log in using Osb.ng

11. Can I credit my account myself?

Yes you can
Use your Osb/FCMB account number
Select FCMB as your bank.

12. How secure is Osb.ng?

We have multiple security and safety layers embedded in the Osb.ng experience, our payment gateway are PCI-DSS compliant, and the funds are locked in a safe bank vault.

If you have others question...

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